As the volume of orders increased, the team needed a faster and more organized way to handle customer service.
We developed Gonzattinho, an intelligent virtual assistant (chatbot) fully integrated with the bakery’s order management system.
Gonzattinho automated Gonzatti’s customer service and became a true digital ally for the team.
Human service load
Significantly reduced
Information accuracy
Increased with structured forms
System integration
Orders synced in real time
Customer satisfaction
Faster, digital, and convenient experience
Internal API integration with the bakery’s system
